What is the current situation?
Due to the challenging market situation in Swiss online retail and the resulting intensified competitive conditions, DeinDeal AG was forced, for financial reasons, to apply for a provisional debt moratorium. This was granted by the composition court on 7 August 2026 for an initial period of four months, until 7 December 2026. The law firm STAIGER Rechtsanwälte AG (lead partners Georg Wohl and Daniel Hunkeler) was appointed as provisional administrator.
With the court's consent, publication of the proceedings was initially waived in order to safeguard the continuation of operations. Creditors' rights were fully safeguarded at all times. DeinDeal AG's business operations therefore continued, despite the granted provisional debt moratorium, within the legally permissible framework and under the supervision of the administrator.
As of 2 September 2026, operations had to be restricted due to the changed circumstances.
We regret these circumstances and are trying to keep the impact on all those affected as low as possible.
What does this mean for customers?
We are trying to keep the impact on customers as low as possible.
Product sales via the website remain available and possible, subject to the new terms of sale. [General Terms and Conditions (GTC)]
Customers who have already ordered products that can no longer be delivered due to the changed situation will be notified by e-mail.
Holders of vouchers/coupons are asked to contact the relevant coupon partner directly. If vouchers/coupons were purchased after 7 August 2026, they must be accepted by the respective providers. Vouchers/coupons purchased before 7 August 2026 may be declined by the respective provider.
If redemption is refused, the corresponding correspondence with the coupon partner, together with the coupon, can be sent to schkg@staiger.law.
Customers can find continuously updated information at deindeal.ch, in particular at deindeal.ch/en/faq.
What does this mean for coupon providers as business partners of DeinDeal?
Coupons acquired by customers since 7 August 2026 can still be redeemed and submitted to DeinDeal AG for reimbursement in the usual way. This arrangement may be adjusted if circumstances change. Coupon providers would be informed accordingly in such a case.
DeinDeal AG is unable to reimburse coupons purchased before 7 August 2026. Coupon providers decide at their own risk whether to accept such coupons in whole or in part as a gesture of goodwill. DeinDeal AG and the administrator disclaim any liability.
Please send outstanding claims for already redeemed coupons purchased before 7 August 2026 to schkg@staiger.law.
What does this mean for DeinDeal AG's product suppliers?
DeinDeal is also endeavouring to keep the impact on these business partners as low as possible.
Until further notice, no new goods will be ordered. Existing orders will be cancelled, provided the corresponding invoices have not yet been paid.
Claims for goods already delivered can be submitted to schkg@staiger.law.
What happens next?
The administrator and DeinDeal AG are currently examining further options and will inform about the next steps and their implications as promptly and comprehensively as possible.
Welcome to our FAQ page. Here you will find answers to the most Frequently Asked Questions. Just click on the subject related to your question.
If you don't find the answers to your questions in the FAQ, go to Contact, our Customer Service will be pleased to help you.
www.deindeal.ch is a Swiss private sales website and property of DeinDeal AG.
Our site offers private sales of major brands at highly discounted prices (up to 80% off the retail price).
These sales are online for a limited time only (2 to 7 days for each sale) and offer an exclusive variety of products of the following domains: fashion items, accessories, shoes, perfumes, watches, home decoration, design, items for children, travels, fine dining, etc.
As a member of DeinDeal.ch, you have access to sales of major brands at highly discounted prices (up to 80% off the retail price) and receive a private invitation by e-mail before each sale starts.
You have the opportunity of buying products day and night, at home or from any computer with internet connection anywhere in the world.
www.DeinDeal.ch is the only Swiss private sales website in 4 languages (German, French, Italian and English), and the only one to offer video trailers that give a better insight on the brands and products sold on the website.
Registration on www.DeinDeal.ch is quick, easy and free of charge. You are under no obligation to purchase.
To register, just follow the steps below:
You can change your personal information at any time by clicking on "My Account.".
In the section "My Account" you will find all the information related to your personal data, profiles, orders, credit vouchers and "friends." You can check your account information and change it at any time.
Before each sale, you will receive an invitation to the private sale, sent by e-mail. The invitation will inform you about the date, time and items on sale.
There are two ways to access the sales on www.DeinDeal.ch:
As soon as your order has been shipped, we will send you an e-mail confirmation, along with an itemized list of your order.
It is also possible to track your last orders in the section "My account", all details will be listed here. If you click on "My orders" in the section "My account", you can see a detailed description of your orders as well as their status.
Your order can have one of two statuses:
Once your order has been shipped, you package will be delivered within approximately 4 working days.
The "My orders" tab allows you to print out the invoices for each of your orders.
Once a sale is finished, it is no longer possible to access a sale. It is therefore impossible to place an order.
The prices listed on the website www.DeinDeal.ch are given in Swiss francs (CHF), VAT included (current applicable Swiss VAT rate).
Once you have selected your products and put them in the shopping cart, go to "My shopping cart" to see a summary of your purchase.
Carefully check the information in your shopping cart. Then, choose the billing and delivery addresses as well as the type of payment card you would like to use for the transaction.
Then enter the details of your credit card. After this, you will see a final summary of your order. Confirm the transaction.
For reasons of security and ease of functioning, we only accept the following payment methods:
To ensure safe and secured payment, we use the professional electronic payment solution for payment and credit cards of Datatrans.
Commercial transactions are encrypted and secured by Datatrans' system, which is both simple and highly secure. Your credit card number will never and at no time be forwarded to us.
SSL (Secure Sockets Layer) and 3D Secure (verified by Visa and MasterCard SecurCode) security standards, as well the Industry Data Security Standard (PCI DSS) for payment cards, have been developed to guarantee the highest possible security for sending, authenticating, authorizing and storing data.
Check that your credit card type is listed in the accepted cards on www.DeinDeal.ch and that the credit card number you entered does not have any spaces between the numbers.
If this does not solve your problem, please contact our customer service by e-mail (see "Contact" tab on the site).
We deliver all over the Swiss and Liechtenstein territory.
All packages will be sent to the delivery address by Swiss postal mail to the delivery address you have entered in your order.
Shipping costs are indicated in the tab "My shopping cart" and are related to each sale.
In general, shipping costs 10.- Swiss francs (CHF) per purchase.
When the item is extra-heavy, it will be sent by special mail, possible extra costs will be indicated in your order.
If you are not at home when your order is delivered or if the package does not fit into your mailbox, it will be retained for you at the post office for a duration of 7 days.
Usually, your order will be delivered within 30 days.
You will be informed of the delivery date during the final steps of the purchase.
We always hope that you will be 100% satisfied with your purchase. After shipping of your package, you nevertheless have a period of 30 days to return the item. The item must be returned intact and not used.
If you want to return items, please go to "My Account". Click on "My orders" to see a detailed description of your orders.
Then click on the "Return an item" sub-heading. This will open a page covering the return of merchandise.
Simply select the item(s) you want to return, as well as the quantity to be returned.
Then select the return reason and confirm.
Important:
Returned merchandise that does not have a return authorization number (#NRA) from our customer service will not be accepted.
Attention: Please be informed that it is mandatory to note your complete address as well as the return address of DeinDeal on each parcel.
All returns should be sent to the following address:
DeinDeal AG
c/o Rhenus Logistics AG
Bäumlimattstrasse 8
4313 - Möhlin
In case of a return in accordance with article 7 of our General Conditions, the paid price shall be refunded as follows:
- If the return is due to an error made by DeinDeal AG, the paid amount is refunded to the credit card used for payment. Shipping fees shall be refunded by gift voucher.
- In any other case the customer shall be offered a gift voucher. Gift vouchers are to be redeemed on the website within one year. Only the paid amount shall be refunded and promotion codes cannot be refunded or reactivated.
- Please kindly note that you will need to activate your voucher yourself upon the order transaction. Our vouchers are not activated automatically.
You have the right at any time to restrict the processing of your personal data, provided that we are not otherwise obliged to retain your personal data, for example to comply with any statutory data retention requirements.
If you would like to restrict the processing of your personal data, send an email to us at support@deindeal.ch or a letter to the following address: DeinDeal AG, Flurstrasse 55, 8048 Zurich. Do not forget to include a copy of your proof of identity.
Right to object
If you have granted us your consent to the processing of your personal data, you have the right at any time to withdraw or refuse your consent. If personal data is processed for marketing and advertising purposes, you can withdraw the consent to processing for these purposes in general or for specific products or services.
You also have the option to object at any point to the receipt of advertising and to the processing or sharing of your personal data for marketing and advertising purposes, when we do so based on our legitimate interest in the continuous improvement of our range of products and services. In this case, your personal data will not be obtained or processed for this purpose in future.
You can exercise your right to object by using the dedicated contact webform within your secured personal account area, or by sending an email to support@deindeal.ch or a letter to DeinDeal AG, Flurstrasse 55, 8048 Zurich. Please include a copy of your proof of your identity along with your request.
If you have an idea or a suggestion, please don't hesitate to write us. We are always ready to listen!
Your feedback is highly precious. Share it with us by sending an e-mail to: support@deindeal.ch
If you encounter a problem, please be so kind as to describe it clearly to us. The more information you give us, the easier it will be for us to assist.
Once you have sent your message, you will receive a confirmation e-mail acknowledging receipt of your request.
We always try and do our best to reply as soon as possible to any request.
1. Organiser
The organiser of the draw is DeinDeal AG, Flurstrasse 55, 8048 Zurich, Switzerland.
2. Eligibility
Eligible to participate are natural persons residing in Switzerland who have received a personal
review invitation from DeinDeal and who submit a review of their order via the personalised link
contained therein during the relevant calendar month.
Employees of DeinDeal AG are excluded from participation.
3. Participation and Participation Period
The draw takes place on a monthly basis. All valid reviews submitted via the personalised invitation
link during the respective calendar month are eligible for participation.
Only one entry per order is permitted. Multiple entries, automated submissions or any form of
abusive conduct may result in exclusion from the draw.
Participation in the draw is entirely independent of the content or rating (e.g. number of stars) of the
submitted review.
There is no entitlement to publication of the review.
4. Prizes
Each calendar month, 10 vouchers with a value of CHF 100 each will be awarded.
The vouchers will be issued in the form of a personal promotional code.
Cash payment or exchange of the prizes is excluded.
5. Determination of Winners and Notification
The winners will be determined by random draw after the end of the respective calendar month
from among all eligible reviews.
Notification will be made by email to the address associated with the respective order.
6. Data Protection
Personal data processed in connection with the draw will be used exclusively for the purpose of
conducting the draw.
The data protection provisions of DeinDeal AG apply and can be accessed at: [Link to Privacy Policy].
7. Reservation of Rights and Liability
DeinDeal AG reserves the right to amend, suspend or prematurely terminate the draw for valid
reasons, in particular in the event of technical issues or improper interference.
8. Legal Recourse
Legal recourse is excluded. Swiss law shall apply exclusively.
9. Independence from Review Platforms
This draw is in no way connected with Reviews.io (or the respective review platform used) and is in
no way sponsored, endorsed or administered by it.